In this enlightening session, participants will develop the skills and tools to approach difficult conversations with ease and confidence. Through an engaging combination of lecture, small group activities, and practice sessions, attendees will learn a structured approach for cultivating effective discourse and leading conversations that promote understanding and collaboration.

• Cultivate a mindset of reflection and learn a structured approach for preparing for difficult conversations.
• Learn how to leverage and apply identified practical tools to reframe your understanding of the individual and the potential issues related to your difficult situation.
• Identify best practice approaches that serve as a foundation when leading difficult conversations.
• Implement effective strategies to prevent strained circumstances and therefore lessen the need for difficult conversations in your future.