Professionals working in public health, health care, and community settings often encounter high levels of stress—both in the communities they serve and within their own work environments. Experiences such as Adverse Childhood Experiences (ACEs), chronic stress, and secondary stress can influence how people interpret interactions, respond, and navigate difficult conversations. In high-pressure settings, communication can quickly shift toward conflict, withdrawal, or self-blame. This training examines how stress and moments of perceived criticism, disconnection, or misunderstanding can trigger defensive responses that shape how we communicate and relate to others. Participants will examine common responses that arise during challenging interactions and consider how these responses may affect themselves and others. The session will introduce trauma-responsive communication practices that help reduce defensiveness, increase understanding, and support more constructive conversations.

Learning Objectives
At the conclusion of this webinar, participants will be able to:

• describe how ACEs, chronic stress, and secondary stress can influence communication and interpersonal reactions;
• recognize common defensive responses that may emerge during difficult conversations and understand how these responses can affect interactions; and
• identify trauma-responsive communication approaches that reduce defensiveness, support empathy, and promote constructive dialogue during challenging interactions.

Registration closes on Monday, June 1, 2026 at noon.