Events Calendar

19 May
Cathedral
Event Type

Trainings & Workshops

Target Audience

Staff, Faculty

Website

http://www2.hr.pitt.edu/FSDP/

University Unit
Office of Human Resources
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Customer Service for Success: Virtual FSDP Workshop

In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development

Date: Tuesday, May 19, 2020
Time: 1–3:00 p.m.
Location: Virtual – This workshop will be presented remotely using an online meeting platform. Specific login information will be sent to registrants via email two days before the above date - please use the registration link below.

Who Should Attend: All faculty and staff

Register for this session.

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During the COVID-19 pandemic, the Faculty and Staff Development Program (FSDP) will be modified to ensure the health and safety of the entire Pitt community. All in-person workshops will be suspended with some adapted to be presented virtually.

Dial-In Information

This workshop will be presented remotely using Microsoft Teams. Specific login information will be sent to registrants via email two days before the above date. Please register at www2.hr.pitt.edu/FSDP.

Tuesday, May 19 at 1:00 p.m. to 3:00 p.m.

Virtual Event

Customer Service for Success: Virtual FSDP Workshop

In any position we hold, our personal success has much to do with our orientation and commitment to serving others. This workshop guides and empowers participants in exploring exactly who their customers are, discovering what “customer service” means in their roles, and identifying opportunities to meet customer needs through listening, empathy, adaptability, and a cooperative, solution-focused approach. Participants will grow in their individual understanding of the value and impacts of customer service best practices and identify opportunities to apply customer-facing strategies to their own roles to increase personal professional success.

Presenters: Laura Ainsley, Learning and Development Specialist
Jordan Miller, Learning and Development Specialist
   Organization Development

Date: Tuesday, May 19, 2020
Time: 1–3:00 p.m.
Location: Virtual – This workshop will be presented remotely using an online meeting platform. Specific login information will be sent to registrants via email two days before the above date - please use the registration link below.

Who Should Attend: All faculty and staff

Register for this session.

---

During the COVID-19 pandemic, the Faculty and Staff Development Program (FSDP) will be modified to ensure the health and safety of the entire Pitt community. All in-person workshops will be suspended with some adapted to be presented virtually.

Dial-In Information

This workshop will be presented remotely using Microsoft Teams. Specific login information will be sent to registrants via email two days before the above date. Please register at www2.hr.pitt.edu/FSDP.

Tuesday, May 19 at 1:00 p.m. to 3:00 p.m.

Virtual Event

Target Audience

Staff, Faculty

University Unit
Office of Human Resources